SMS & Communications Policy

Effective Date: June 25, 2026 | Last Updated: June 25, 2026

This SMS & Communications Policy describes how Wayne Alarm Systems, Inc. (“Wayne Alarm,” “we,” “us,” or “our”) communicates with you by text message (SMS/MMS), telephone, and email, and explains your consent and the choices available to you. This Policy supplements our Privacy Policy and Terms of Use.

Consent is not a condition of purchase. You are never required to agree to receive automated or marketing text messages in order to buy our products or services. Message and data rates may apply. Message frequency varies.

1. Types of Communications

Subject to your consent where required, Wayne Alarm may contact you with the following types of messages:

Transactional and service messages, such as appointment confirmations and reminders, service and maintenance reminders, technician arrival notifications, and billing or account notices;
System and monitoring alerts, such as notifications relating to alarm events, signal or connectivity issues, system tests, and other safety- or service-affecting conditions;
Customer-care messages, such as responses to your inquiries and requests; and
Marketing and promotional messages, such as special offers, new products and services, and company news, where you have consented to receive them.

2. How You Provide Consent

You may consent to receive text messages from Wayne Alarm by providing your mobile number and opting in — for example, by checking a box or otherwise agreeing on a form on our Site, by providing your number to our staff and agreeing to receive texts, or by texting us first. The consent you provide applies only to the specific program and message types described to you at the time of opt-in. We obtain your consent directly and do not share or sell mobile opt-in information or consent to third parties for their own marketing purposes. Notwithstanding the foregoing, we may share your mobile number and related messaging metadata with our SMS platform providers and carriers solely to send and deliver SMS, troubleshoot delivery, monitor opt-out compliance, and measure program performance, in accordance with our Privacy Policy.

You must be the account holder or customary user of the mobile number you provide and be at least 16 years old (or the age of majority in your jurisdiction if older) to enroll in SMS marketing. If you are under 16 old (or the age of majority in your jurisdiction if older), do not enroll in SMS. By providing your mobile phone number, you represent that you are the account holder or customary user of the mobile number you provide. Our SMS program is intended to comply with applicable laws and industry guidelines, in effect from time to time. We obtain the consents required by applicable law and follow program requirements consistent with applicable industry standards as reasonably and technologically feasible.

3. How to Opt Out (STOP)

You can cancel text messages at any time by replying STOP to any message you receive from us. After you reply STOP, we will send one confirmation message and will then stop sending texts to that number, except where law permits transactional or safety messages. You may continue to receive service or emergency communications by other means as necessary to provide your Services.

4. How to Get Help (HELP)

For help with our text-messaging program, reply HELP to any message, email [email protected], or call (781) 595-0000.

5. Message Frequency, Rates, and Carriers

Message frequency varies based on your account activity and the programs you have opted into. Message and data rates may apply according to your wireless plan. Wayne Alarm is not responsible for charges imposed by your wireless carrier. Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your carrier and is not guaranteed.

6. Telephone Calls

We may call you at the numbers you provide for transactional, service, billing, monitoring, and — where you have consented — marketing purposes. Some calls may be placed using automated technology or may be recorded or monitored for quality, training, verification, and security purposes. You may ask to be placed on our internal do-not-call list for marketing calls by contacting us, though we may still place non-marketing, service, and emergency or monitoring-related calls.

7. Email

We may send you transactional, service, billing, and marketing emails. You may unsubscribe from marketing emails using the link in any such email. You cannot opt out of transactional, service, billing, or emergency or monitoring-related emails necessary to provide your Services.

8. Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or message delivery, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties. Our collection and use of your information is otherwise described in our Privacy Policy.

9. Changes to This Policy

We may update this SMS & Communications Policy from time to time. We will post the updated version on the Site and revise the “Last Updated” date above.

10. Contact Us

Wayne Alarm Systems, Inc.

424 Essex Street, Lynn, Massachusetts 01902

Email: [email protected]

Phone: (781) 595-0000