Terms of Use

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Terms of Use

Effective Date: June 25, 2026   |   Last Updated: June 25, 2026

These Terms of Use (“Terms”) govern your access to and use of the website located at waynealarm.com and any related subdomains, content, and online features (collectively, the “Site”), operated by Wayne Alarm Systems, Inc., a Massachusetts corporation (“Wayne Alarm,” “we,” “us,” or “our”). By accessing or using the Site, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Site.

IMPORTANT: These Terms govern your use of our website only. They do not replace or modify any separate written services, monitoring, installation, lease, or other agreement you may have with Wayne Alarm (a “Services Agreement”). The terms of any signed Services Agreement control the security, monitoring, life-safety, and/or other services we are contracted to provide to you. Sections 8–10 below contain important limitations on our liability and a binding arbitration provision — please read them carefully.

1. Eligibility and Acceptance

You must be at least 18 years old and able to form a binding contract to use the Site. By using the Site, you represent that you meet these requirements and that the information you provide is accurate and complete.  If you do not agree with our policies and practices, your choice is not to use our Website.  By accessing this Website, you agree to the terms of these Terms, as well as our Privacy Policy in effect from time to time.  If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Website.   These Terms may change from time to time, in our sole discretion.  Your continued use of this Website after we make changes is deemed to be an acceptance of those changes. Please check these Terms periodically for updates.  The Site and our Services are intended for adults and are not directed to children.

2. The Site Is Informational

The content on the Site is provided for general informational and marketing purposes. Descriptions of products, services, equipment, packages, pricing, and availability are subject to change without notice and do not constitute an offer or a binding commitment. Nothing on the Site creates a monitoring, service,  installation, or other service relationship; such relationships, if any, arise only under a separate Services Agreement.

We do not warrant the currency, accuracy, completeness, or usefulness of the information on or linked to this Site.  Any reliance you place on such information is strictly at your own risk.  We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.

3. No Emergency Services Through the Site

The Site is not monitored for emergencies and must never be used to report an emergency, alarm event, or service-affecting condition. If you are experiencing an emergency, call 911. To report an alarm, service, or monitoring issue, contact our central station or office using the telephone numbers provided to you under your Services Agreement.

4. Accounts, Portals, and Third-Party Services

Certain features — such as online bill pay, Total Connect, remote-support tools, and other customer portals — may be provided by third parties or require an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Third-party portals are governed by the third party’s own terms and privacy policies, and we are not responsible for those services. We do not control and are not responsible for content on websites we link to.

If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only.  We have no control over the contents of third-party sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.  If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

5. Acceptable Use

You may use the Website only for lawful purposes and in accordance with these Terms.  You agree not to:

  • Use the Site in violation of any applicable law or regulation (including, without limitation, any laws regarding the export of data or software to and from the United States or other countries);
  • Interfere with or disrupt the Site, its security, or the networks or servers connected to it, including, but not limited to, introduce any viruses, or other material that is malicious or technologically harmful;
  • Attempt to gain unauthorized access to any portion of the Site or any system or account;
  • Introduce viruses, malware, or other harmful code, or use any robot, scraper, or automated means to access or harvest data from the Site;
  • Use any manual or automatic process to monitor or copy any of the material on the Website, or for any other purpose not expressly authorized in these Terms of Use, without our prior written consent;
  • Reproduce, distribute, modify, or create derivative works from Site content except as expressly permitted; or
  • Use the Site to transmit unsolicited communications or to infringe the rights of others.

We have the right to take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Website.  Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone using the Website.  YOU WAIVE AND HOLD HARMLESS THE COMPANY FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE COMPANY DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER THE COMPANY OR LAW ENFORCEMENT AUTHORITIES.

6. Intellectual Property

The Site and its contents — including text, graphics, logos, images, video, and software — are owned by or licensed to Wayne Alarm, its affiliates, its licensors, or other providers of such material, as appropriate, and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. “Wayne Alarm Systems” and our logos are trademarks and protected intellectual property of Wayne Alarm. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial use. All rights not expressly granted are reserved.

These Terms of Use permit you to use the Website for the limited business purposes of acquiring information about the Company and our products.  You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials;
  • You may store files that are automatically cached by your Web browser for display enhancement purposes; and
  • You may print or download copies of a reasonable number of pages of the Website or our equipment brochures for the limited business purposes of acquiring information about the Company and our products and not for further reproduction, publication, or distribution.

You must not:

  • Modify copies of any materials from this site;
  • Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text; or
  • Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.
  • Access or use for any commercial purposes any part of the Website or any services or materials available through the Website except for the limited business purposes of acquiring information about the Company and our products.

No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company, its affiliates, or its licensors, as appropriate.  Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other applicable laws.

7. Submissions and Feedback

Any comments, suggestions, testimonials, or other materials you submit through the Site are notconfidential. You grant Wayne Alarm a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, and display such submissions for any lawful business purpose, and you represent that you have the rights to grant this license. Do not submit information you consider confidential through the Site.

8. Disclaimers

THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.   YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK.  We do not warrant that the Site will be uninterrupted, secure, error-free, or free of harmful components, or that information on the Site is accurate, complete, or current. No alarm, monitoring, or security system can guarantee against loss, injury, or damage; any warranties or performance commitments relating to security or monitoring services are governed solely by your Services Agreement, not by these Terms or the Site.

TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY AN ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT. 

WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

FURTHER, EXCEPT FOR ANY PRODUCT OR EQUIPMENT WARRANTIES SET FORTH BETWEEN YOU AND COMPANY IN THE COMPANY’S APPLICABLE SERVICE AGREEMENT, IF ANY, THE COMPANY MAKES NO OTHER WARRANTIES WHATSOEVER WITH RESPECT TO ITS PRODUCTS OR EQUIPMENT, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, ALL OF WHICH ARE HEREBY EXPRESSLY DISCLAIMED. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WAYNE ALARM AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, ASSIGNS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SITE, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SITE WILL NOT EXCEED ONE HUNDRED DOLLARS ($100). This Section governs claims relating to the Site only; the limitation, liquidated-damages, and allocation-of-risk provisions of your applicable Services Agreement(s), if any, separately govern your security and monitoring services. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless Wayne Alarm and its affiliates, successors, assigns, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

11. Governing Law and Dispute Resolution

All matters relating to the Website and these Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the Commonwealth of Massachusetts without giving effect to any choice or conflict of law provision or rule (whether of the Commonwealth of Massachusetts or any other jurisdiction).

Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or the Website shall be instituted exclusively in the federal or state courts located in the Commonwealth of Massachusetts12. Changes to These Terms

We may revise these Terms at any time by posting an updated version on the Site and updating the “Last Updated” date. Your continued use of the Site after changes become effective constitutes your acceptance of the revised Terms.

  1. Waiver and Severability

No waiver by the Company of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

14. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver. These Terms, together with the Privacy Policy and any applicable Services Agreement, constitute the entire agreement between you and Wayne Alarm concerning the Site. You may not assign these Terms without our consent; we may assign them freely.

15. Contact Us

Wayne Alarm Systems, Inc.

424 Essex Street, Lynn, Massachusetts 01902

Email: [email protected]

Phone: (781) 595-0000