Customer Service Representative – Lynn, MA

Summary

As a Customer Service Coordinator, you will have the responsibility to work with our customers that are in need of service for their systems. You will be required to maintain a high level of customer communication and satisfaction, have a strong work ethic and a passion to create customer loyalty. Customer Service Coordinators are responsible for maintaining a high level of productivity in a fast-paced environment with expert level multitasking capabilities.

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Job Details

You win because of what we bring to the table. We win because we are looking to hire sharp minded, motivated people, interested in growth and a stable career. Our customers win because of our team work!

The Company

Lexington Alarm Systems has been a successful and stable company over the last 50 years. We continue to experience strong growth and are looking for a talented sales coordinator. This position is critical to our continued success in our installation department and offers stability and future growth within our organization. We are willing to train the right candidate that can display strong personal, communications and customer service skills.

We are a growing security and life safety company that offers its employees great benefits, great environment, great culture, and an opportunity for growth and advancement.

Responsibilities

Dispatch, scheduling and managing service routes
Handling various types of customer inquiry (phone, email, etc)
Creating and Scheduling Service Tickets
Proactive Outbound service calling (as needed)
Residential and Commercial Service Contract Inspection scheduling
Commercial Fire Inspection Scheduling
Promoting excellence by providing a superior service experience to each customer
Handling a high volume of calls, answer and direct inquiries in a timely and customer-centric manner with consideration for the company’s efficiency, productivity, and profitability guidelines

Requirements

Minimum 3 years proven success working on high performance teams in fast-paced, results-oriented service environment
Excellent phone and customer relationship skills
Proven experience developing service solutions derived from problem analysis, good judgment and customer focus.
Working knowledge of computers and contact management/customer service tracking software
Passionate about creating excellent customer experiences and building both internal, and external relationships; good team player
A self-starter and results oriented with the ability to see multiple tasks through to completion
Demonstrates a high degree of integrity and professionalism
Excellent written and verbal communication skills
Organized and detail oriented

Associated Tasks

Handling customer requests as the need arises
Scheduling customer requests
Manage incoming emails
Proactive outbound calling as needed
Assisting technicians with any challenges that occur during the course of the day

Required Education & Experience

High School

Physical Demands

No heavy lifting required

Position Type

Full time

Benefits

100% paid health care for individuals along with family plans
100% paid dental Insurance for individuals along with family plans
Vision Insurance
Pet Insurance
401k and company match
Vacation Packages
Sick Time
100% paid short-term and long-term disability plans
Company paid Life insurance

License/Certification

Driver’s License (Required)

Travel

No travel is expected for this position

Culture and Company Values

To support our culture and company values, we have many functions and events during the year that allows team members a chance to come together and strengthen our organization such as: