Customer Service Representative – Lynn, MA

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You win because of what we bring to the table. We win because we are looking to hire sharp minded, motivated people, interested in growth and a stable career. Our customers win because of our team work!

Wayne Alarm Systems is a growing security and life safety company that offers its employees great benefits, great environment, great culture, and an opportunity for growth and advancement.

The customer service representative will have the responsibility to work with our customers in need of projects scheduled for installation and/or service as well as communicating effectively with team members within the department


  • 100% paid health care for individuals along with family plans
  • 100% paid dental Insurance for individuals along with family plans
  • Vision Insurance
  • Pet Insurance
  • 401k and company match
  • Vacation Packages
  • Sick Time
  • 100% paid short-term and long-term disability plans
  • Company paid Life insurance


  • Schedule new system installations and maintain the existing project backlog
  • Schedule project final inspections with local Authorities Having Jurisdiction (AHJ)
  • Create and schedule service tickets/requests
  • Handle various types of customer inquiries (phone, email, etc.)
  • Handle a high volume of calls, answer and direct inquiries in a timely manner and customer-centric manner with consideration for the company’s efficiency, productivity, and profitability guidelines.

Associated Tasks:

  • Scheduling customer requests
  • Managing incoming emails
  • Make sure the installation schedule is geographically efficient on a daily basis
  • Make sure installations and service tickets are appropriately assigned skill-set wise
  • Make sure the correct time allotment is scheduled for installations and service calls
  • Set and confirm installation dates on a daily basis
  • Daily check-ins with technicians to discuss installation timelines
  • Daily check-ins with the Inventory Manager to ensure product availability
  • Ensure installation technicians are providing job documentation in timely manner
  • General support for technicians
  • Assist the Operations Manager and Assistant Technical Manager to ensure installation are scheduled and being completed in a timely and efficient manner
  • Handling customer requests as the need arises


  • Minimum 3 years proven success working on a high-performance team in a fast-paced, results-oriented service environment.
  • Excellent phone and customer relationship skills.
  • Proven experience developing service solutions derived from problem analysis, good judgment, and customer focus.
  • Working knowledge of computers and contact management/customer service tracking software.
  • Passionate about creating excellent customer experiences and building both internal, and external relationships.
  • A self-starter and results oriented with the ability to see multiple tasks through to completion.
  • Demonstrates a high degree of integrity and professionalism.
  • Excellent written and verbal communication skills.
  • Organized and details oriented.

Physical Demands:

  • No heavy lifting required

Position Type and Expected Hours of Work:

  • Full Time
  • Monday through Friday (9:00am-5:00pm)
  • 40 hours weekly


  • No travel is expected for this position

Required Education and Experience:

  • High school diploma or equivalent

To support our culture and company values, we have many functions and events during the year that allows team members a chance to come together and strengthen our organization such as:

  • 4th of July BBQ
  • Baseball games
  • Easter Party for family
  • Cinco De Mayo
  • Ice cream days
  • Department outings
  • Annual Holiday celebration

We believe in being local, providing exceptional quality, service and having a reputation as being the best.


  • Day shift


Job Application Form

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Please attach your cover letter file in .doc, .docx, .pdf, .rtf or .txt formats