Collections Specialist

The position of Collection Specialist is an essential part of the payment life cycle for a company. The position is responsible for the collection of outstanding accounts receivable from our customer base and handling customer accounts. Collection Specialists are also responsible for collection situations like billing negation and reducing the accounts receivable delinquency. The ideal employee will be able to diminish the collection queue in a professional manner while maintaining and improving customer relations.

Essential Functions:

• Ability to take notes; update account status and customer information
• Meet or exceed monthly performance goals, deadlines, and objectives
• Adhere to consumer protection laws and FHC’s standard practices and policies
• Research and identify issues attributing to account delinquency and resolve them by working with the customer
• Communicate and follow up effectively with the Sales Department regarding customer accounts on a timely basis
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process
• Review and monitor assigned accounts and all applicable collection reports
• Respond to customer inquiries, resolve client discrepancies, process and review account adjustments
• Negotiate payment plans to determine why customers are delinquent and to ensure continuous repayment
• Establish and maintain cooperative working relationships

Requirements:

• Knowledge of Billing and Collections Procedures
• Possesses excellent verbal, negotiation, customer service, and communication skills
• Well organized, Results driven, and able to work in a high volume and fast-paced office environment
• Strong attention to detail
• Ability to resolve challenging situations calmly and professionally
• Capability to work independently and to adapt to a fast-changing environment

Preferred Skills:

• Familiar with Sedona Office
• Accounts Receivable knowledge

Physical Demands:

• This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary

Position Type and Expected Hours of Work

• Full Time
• Monday through Friday
• 9:00 am-5:00 pm
• 40 hours weekly

Travel

• No travel is expected for this position

Required Education and Experience

• High school diploma or equivalent
• 1-3 years previous experience

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

To support our culture and company values, we have many functions and events during the year that allow team members a chance to come together and strengthen our organization, such as:

• 4th of July BBQ
• Baseball games
• Easter Party for family
• Cinco De Mayo
• Ice cream days
• Department outings
• Annual Holiday Celebration

Workplace perks such as food/coffee