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Service Coordinator

Lynn, MA 01902
Full-time


WIN-WIN-WIN

You win because of what we bring to the table. We win because we are looking to hire sharp minded, motivated people, interested in growth and a stable career. Our customers win because of our team work!

Wayne Alarm Systems is a growing security and life safety company that offers its employees great benefits, great environment, great culture, and an opportunity for growth and advancement.

Summary:
The customer service representative is responsible for providing effective customer solutions for all internal and external customers by using excellent, in-depth knowledge of the products as well as communicating effectively with team members within the department

Responsibilities:

  • Handle incoming customer communications through phone calls and e-mail
  • Perform basic troubleshooting
  • Audit customer information for errors and discrepancies
  • Demonstrate knowledge of product and services
  • Suggestively sell upgraded services as appropriate for customer needs
  • Meet personal and team targets

Requirements:

  • Dispatching and scheduling service routes
  • Ability to multi-task as needed
  • Answer questions from customers or individuals on how our product operates or direct them to the person able to assist them
  • Possesses excellent verbal, customer service and communication skills
  • Well organized, results driven, and able to work in a high volume and fast-paced office environment
  • Ability to resolve challenging situations calmly and professionally

Physical Demands:

  • No heavy lifting required

Position Type and Expected Hours of Work

  • Full Time
  • Monday through Friday
  • 40 hours weekly

Travel

  • No travel is expected for this position

Required Education and Experience

  • High school diploma or equivalent
  • 1-2 years previous experience

Benefits

  • 100% paid health care for individuals along with partially subsidized family plans
  • 100% paid dental insurance along with partially subsidized family plans
  • Flex Spending Account
  • 401k and company match
  • Vision plans
  • Education reimbursement plans
  • Vacation Packages
  • Sick Time
  • 100% paid short-term and long-term disability
  • 100% paid life insurance

To support our culture and company values, we have many functions and events during the year that allows team members a chance to come together and strengthen our organization such as:

  • 4th of July BBQ
  • Baseball games
  • Easter Party for family
  • Cinco De Mayo
  • Ice cream days
  • Department outings
  • Annual Holiday celebration

We believe in being local, providing exceptional quality, service and having a reputation as being the best.

Go to all jobs

Massachusetts Department of Professional Licensure
License No. C-1111

Massachusetts Department of Public Safety
S-License No. SS CO 0160

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