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Service Coordinator

Lynn, MA 01902


You win because of what we bring to the table. We win because we are looking to hire sharp minded, motivated people, interested in growth and a stable career. Our customers win because of our team work!

Wayne Alarm Systems is a growing security and life safety company that offers its employees great benefits, great environment, great culture, and an opportunity for growth and advancement.

The customer service representative is responsible for providing effective customer solutions for all internal and external customers by using excellent, in-depth knowledge of the products as well as communicating effectively with team members within the department


  • Handle incoming customer communications through phone calls and e-mail
  • Perform basic troubleshooting
  • Audit customer information for errors and discrepancies
  • Demonstrate knowledge of product and services
  • Suggestively sell upgraded services as appropriate for customer needs
  • Meet personal and team targets


  • Dispatching and scheduling service routes
  • Ability to multi-task as needed
  • Answer questions from customers or individuals on how our product operates or direct them to the person able to assist them
  • Possesses excellent verbal, customer service and communication skills
  • Well organized, results driven, and able to work in a high volume and fast-paced office environment
  • Ability to resolve challenging situations calmly and professionally

Physical Demands:

  • No heavy lifting required

Position Type and Expected Hours of Work

  • Full Time
  • Monday through Friday
  • 40 hours weekly


  • No travel is expected for this position

Required Education and Experience

  • High school diploma or equivalent
  • 1-2 years previous experience


  • 100% paid health care for individuals along with partially subsidized family plans
  • 100% paid dental insurance along with partially subsidized family plans
  • Flex Spending Account
  • 401k and company match
  • Vision plans
  • Education reimbursement plans
  • Vacation Packages
  • Sick Time
  • 100% paid short-term and long-term disability
  • 100% paid life insurance

To support our culture and company values, we have many functions and events during the year that allows team members a chance to come together and strengthen our organization such as:

  • 4th of July BBQ
  • Baseball games
  • Easter Party for family
  • Cinco De Mayo
  • Ice cream days
  • Department outings
  • Annual Holiday celebration

We believe in being local, providing exceptional quality, service and having a reputation as being the best.

Go to all jobs

Massachusetts Department of Professional Licensure
License No. C-1111

Massachusetts Department of Public Safety
S-License No. SS CO 0160

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