Customer Service Representative

Lynn, MA
Full-time


WIN-WIN-WIN

You win because of what we bring to the table. We win because we are looking to hire sharp minded, motivated people, interested in growth and a stable career. Our customers win because of our team work!

The Company

Wayne Alarm Systems was founded in 1968 after the home of founder, Ralph Sevinor’s house was broken into. Now we are one of the top 50 security companies in the nation. Our focus is on quality and reputation, to be the best (not the largest) in our industry. At Wayne Alarm Systems, we focus on building our team of over 110 employees and culture which is why our average employee has been here for 10 years and 1/3rd has been here over 10. (Our longest employee has been over 37 years!)

Wayne Alarm Systems is a growing security and life safety company that offers its employees great benefits, great environment, great culture, and an opportunity for growth and advancement.

Summary:
The customer service representative is responsible for providing effective customer solutions for all internal and external customers by using excellent, in-depth knowledge of the products as well as communicating effectively with team members within the department

Responsibilities:

  • Handle incoming customer communications through phone calls and e-mail
  • Perform basic troubleshooting
  • Audit customer information for errors and discrepancies
  • Demonstrate knowledge of product and services
  • Suggestively sell upgraded services as appropriate for customer needs
  • Meet personal and team targets

Requirements:

  • Dispatching and scheduling service routes
  • Ability to multi-task as needed
  • Answer questions from customers or individuals on how our product operates or direct them to the person able to assist them
  • Possesses excellent verbal, customer service and communication skills
  • Well organized, results driven, and able to work in a high volume and fast-paced office environment
  • Ability to resolve challenging situations calmly and professionally

Physical Demands:

  • No heavy lifting required

Position Type and Expected Hours of Work

  • Full Time
  • Monday through Friday
  • 40 hours weekly

Travel

  • No travel is expected for this position

Required Education and Experience

  • High school diploma or equivalent
  • 1-2 years previous experience in customer service

Benefits

  • 100% paid health care for individuals along with family plans
  • Dental Insurance
  • 401k and company match
  • Vacation Packages
  • Sick Time
  • Short term, long term, and life insurance

To support our culture and company values, we have many functions and events during the year that allows team members a chance to come together and strengthen our organization such as:

  • 4th of July BBQ
  • Baseball games
  • Easter Party for family
  • Cinco De Mayo
  • Ice cream days
  • Department outings
  • Annual Holiday celebration

We believe in being local, exceptional quality, service and having a reputation as being the best.

Go to all jobs

Massachusetts Department of Professional Licensure
License No. C-1111

Massachusetts Department of Public Safety
S-License No. SS CO 0160

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Wayne Alarm Systems