We are seeing a large volume of customers that are selling their homes. I thought it would be prudent to share some things that you should be thinking about in relation to your life safety system and the transfer of your account to the new owners.
We have a person dedicated to our customers who are transferring, cancelling or inquiring about additional services available for your account. You can reach our inside sales staff, at (781) 595-0000. Our team is highly knowledgeable and can assist in many other areas as well.
When your system is monitored by Wayne Alarm Systems, we have entered into a contract together. The contract states that we will provide monitoring for your life safety system. If you are moving, you must provide us notice that you are cancelling the account, otherwise the monitoring and billing will continue. This cancellation must be in writing and sent via email or USPS and directed to Inside Sales. If you are moving, please call us and we will be more than willing to assist.
Another requirement that you must be thinking about is your life safety system. Many of our customers have smoke, heat and carbon monoxide detectors that are connected to your system. The sale of your home requires an inspection from the fire department to certify that the required life safety devices meet the applicable codes and are functional. Please reach out and we can share this process and how we might be able to assist.
We would love to be able to continue our relationship with our customers as they are moving into their new home. Whether you are in need of a new system, there is an existing system in place, or you would just like some advice, we have the ability to assist. Our design consultants can assist you in creating a new system design that is customized to your lifestyle. We can also convert monitoring from an existing system to our central station. We can service most systems out there and would be appreciative of the opportunity to continue to serve you.
As always, our customer service team is available to assist you with any need.