Letters from You
How are we doing? At Wayne Alarm we strive to offer the best possible service and a complete security menu for families, businesses and the government. Please tell us what you think, particularly if we have done something well. Our aim is that our customers feel safe, happy and completely satisfied, and your comments will help us assess and continually improve our performance.
P.J.P – Boston, MA
I would like to commend two of your employees for their quick response and follow-through last Saturday night. On this night my condominium was forcibly entered and robbed, but due to the quick response of Wayne Alarm, together with a quick response from the Boston Police … the thief was apprehended before he could even leave the building.
It gives me a high measure of comfort knowing that my property is in good hands, whether I am away for a couple of hours or, as was the case this weekend, away for several days.
Thanks again for all you do!
Medford Public Schools
I am in receipt of your final report on the fire alarm system at our High School. After reading the document, it is apparent that the report was an exact match to the work proposal submitted by Wayne Alarm during the bidding process. There were no surprises. From my experience it is refreshing working with a company that completely a highly professional major repair project without the often-heard comments that ‘additional costs were required for unforeseen circumstance’. These comments (many times uttered by other contractors) are the precursor to a change order request. Once again, thank you for delivering the repairs and the upgrades that were right on the money.
Additionally, the two Wayne Alarm Technicians performing the work at the High School were very diligent and represented your company in the highest professional manner. The lead technician took the required proactive steps to ensure that the work performed throughout the school did not impact the academic day. During his time on the site, he focused on solving the problems and working in a cooperative manner with my operations staff.
I am writing to thank you for the courtesy you and your staff extended to me during my alarm system installation. The entire process was a positive experience. After my initial conversation with you, one of your Security Consultants contacted me and made an appointment to visit my home and recommend a system. She was a pleasure to work with, always displaying the highest level of courtesy and professionalism. Working together we designed a system that not only met my needs, but also my budget.
The installation process was quick and painless. The technicians were meticulous in their work always taking the time the clean up their work areas before leaving for the day. Not knowing what to expect both of them exceeded any of my expectations for courtesy, customer respect and most importantly to me … craftsmanship. They worked quietly and efficiently without cutting any corners, while being most polite to my family.
The alarm system has proven to be user friendly and troubled free. I would recommend anyone looking for a top quality system with excellent customer service and trained professional staff to contact Wayne Alarm. The peace of mind knowing that my family and home are begin protected against fire and intrusion twenty-four hours a day is priceless.
Thank you also for the gift of the key chain remote. It has come is use many times when entering the home carrying groceries or my youngest daughter. Thank you for thinking of everything.
B.G. – Norwell, MA
I wanted to thank Wayne Alarm Systems for the gift of a Fire Extinguisher that I received for signing up for your electronic funds transfer program.
It is a most thoughtful gift and much under represented in most homes today. As it was in mine till I received your gift!
Again, thank you very much!
J.B. Malden, MA
Your operators responded to a holdup alarm at our business Thursday evening. The operators ‘Quick and professional” response helped the police apprehend the two suspects within 30 minutes of the holdup.
If your operators ever ask you if their jobs are important? Let them know that this event clearly illustrated how effective a monitored security system really is. As store owners we know it for a fact that people that will holdup a store will continue to do so until they are caught. Thanks to your operators these two will not be holding up any stores in the near future.
All of you provide a service not just for us but for our entire community.
Our company greatly appreciates the efforts and performance of all your employees.
W.S – Manager – Quincy, MA
I just wanted to write you a short note about one of your employees. Her name is Ms. Reynoso and she does an excellent job. I usually work late night and she is often the operator that calls to check on the closing time for the alarm that evening. She is always very pleasant and professional and actually look forward to her call. I do not know how long she has been with Wayne Alarm but she seems like a good one to hold on to.
Thanks again for your help and years of service. Keep up the great work!
J.B. – Salem, MA
You are the best alarm company in New England ! Thank you for taking such good care of our customers. You are the best!
I wanted to drop you a letter thank you for tanking the time to respond to me personally. It showed me how much you really do value your customers. We received a call from your Service Department that a technician would be out to us by noon.
Just before noon your technician arrived, quickly correcting the problem while displaying extreme courtesy to my wife. Thank you again
I have been with your company for many years. The service technician that came to our residence to inspect and replace the batteries in our system is a credit you your company.
We have had the pleasure of working with him several times as we learn more about our new system. He is always polite and professional.
Municipal Law Enforcement
I would like to take the opportunity to thank your company and three of your employee in particular for doing such a great job. Our department determined there was a need for four additional outside cameras, two new monitors, a new multiplexed and an alarm on a rear door to our facility. After sending out requests for estimates, Wayne Alarm provided an estimate that was clause to $2,000 less than any of the other companies we approached. Working for a municipality our budget is always an issue and the reasonable cost allowed the project to receive funding and move rapidly forward.
Your Security Consultant, Bill … made a site visit and his knowledge and more so how he listened to our needs and recommended the appropriate equipment impressed me. He also made periodic visits once the project was underway making sure everything was progressing appropriately. Despite our being unable to pay for the project until the start of the new fiscal year, your staff was able to come out 2 weeks prior and complete the project as we were in desperate need of the equipment.
Your installers were tremendous! They were punctual and pleasant to work with. They were neat and respectful of your employees and mindful of the level of noise they would be making near offices and most importantly our dispatch center. You are indeed lucky to have them on your staff.
In closing, we thank you again for a great job. We could not have asked for better service. This equipment should help keep our Police Department safe and secure for many years to come